Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. We research and write about casinos that operate outside the GAMSTOP scheme. We do not run any of them, so we cannot open accounts, release withdrawals or apply bonuses on your behalf — but we can explain terms, correct our own pages and point you to the right complaints route.
Email us and what to include
Write to the editorial inbox at [email protected]. Messages are read by a person, not answered by a bot. We aim to reply within two working days; corrections to published pages are prioritised over general enquiries.
A message gets a faster, more useful answer when it includes:
- The page you are asking about — a URL or the casino name saves us guessing.
- What you saw versus what we published — bonus percentages, wagering multiples and withdrawal limits change without notice, and dated screenshots help us verify.
- Your country of residence — terms and payment availability differ for readers in Great Britain, Northern Ireland and elsewhere.
- Nothing sensitive — never send passwords, full card numbers or copies of your passport or driving licence. No legitimate operator or publisher asks for those by email.
Commercial disclosure, stated plainly
Some links on this site are commercial. If you open an account after following one, the publisher may earn a commission at no extra cost to you. Commission does not buy a position in our rankings and does not soften a review. If you believe a page reads as though it did, say so in your message — that is exactly the kind of feedback we want, and we will publish a correction if we agree.
What we can and cannot resolve
| You contact us about | What happens |
|---|---|
| An out-of-date bonus, limit or term on our page | We re-check the operator's published terms and amend or remove the claim. |
| Understanding wagering, cashout caps or qualifying odds | We explain the mechanics in plain terms. We do not advise on whether to accept an offer. |
| A withheld withdrawal or a locked account | We cannot intervene. We explain the operator's complaints ladder and the escalation options available to you. |
| Account opening, verification or bonus claims | Only the operator can action these. Contact their support directly. |
| Gambling harm, self-exclusion or blocking software | We reply with support contacts and do not attempt counselling ourselves. |
Questions about specific casinos we cover
Most reader emails name one of the operators on our lists. Below is the level of help we can give on the three most-asked-about, and the limitation we always flag alongside the headline figure. Fuller assessments sit on our guide to trusted non GamStop casinos.
Betmica
Betmica draws the most questions because it carries the largest advertised welcome offer on our list — 570% up to £5,700 plus 270 free spins for new accounts, subject to the operator's minimum deposit, wagering multiple, maximum bonus bet and expiry window. It also rates highest editorially, at 10.0 on our own scale, which is a research judgement and not a customer-review score. The limitation readers should weigh: a headline of that size is only reachable at deposit levels most people will never stake, and the larger the bonus, the more turnover sits behind it before any withdrawal. Ask us to walk you through the arithmetic before you deposit, not after.
Kikibet
Kikibet comes up in enquiries about GBP handling, because its advertised 350% up to 5,555 £ with 300 free spins is quoted in pounds. That does not guarantee the account itself is denominated in sterling, and if it is not, your bank or card issuer may apply a conversion charge on both deposit and withdrawal. We can tell you what to check on the cashier page; we cannot confirm your individual account currency. The drawback we raise with readers: free-spin winnings on offers of this shape are commonly capped, so the spin count matters far less than the cap attached to it.
Betninja
Betninja is the one we point to when someone wants a figure they can actually picture — £1,000 bonus and 100 free spins to all new players, again subject to minimum deposit, wagering and time limits. Its 9.9 editorial rating reflects clarity of presentation rather than any testing on our part. The limitation: "all new players" still means the operator's own eligibility rules apply, including country restrictions, and a flat-sounding offer can still carry a high multiple. Read the bonus terms page before the marketing page.
Offers across the wider list
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to 5,555 £ + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.8 |
| Nightluck | €6,400 + 280 FS + 805% | 9.8 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 |
Every offer above is the operator's own advertising, recorded as published and rechecked on 23 September 2026. Terms change; verify on the casino's site before depositing.
Money questions we get most
Cost of entry is set by the operator's minimum deposit, not by us, and it varies by payment method. Ask about a specific site and we will tell you what its cashier page states rather than what is typical.
- Debit cards — the usual UK route. Credit cards are banned for gambling in Great Britain, and some issuers decline gambling transactions outright or treat them as cash advances.
- E-wallets and bank transfer — often faster out than in, but e-wallet deposits are frequently excluded from bonus eligibility. PayPal availability at offshore casinos should never be assumed; check the cashier before you plan around it.
- Cryptocurrency — offered by several offshore operators, including poker-led sites such as CoinPoker. Price movement between deposit and withdrawal is a real cost, and network fees apply.
- Non-GBP accounts — where balances are held in euros or dollars, expect a conversion spread each way. That quietly reduces a €10,000-shaped bonus in sterling terms.
On the way out, the relevant numbers are the withdrawal processing time, the daily, weekly or monthly limit, any bonus cashout cap, and whether the site charges a payout fee. Identity verification (KYC) is normal and source-of-funds checks are common on larger balances — gathering your documents early avoids a stalled first withdrawal.
Games and betting: what we can explain
If your question is about what a site actually offers, we cover it by category rather than by counting titles we cannot verify:
- Slots — including progressive jackpots. We can explain return to player (RTP) and volatility, and why two slots with the same RTP feel nothing alike.
- Table games — blackjack, roulette and baccarat, where rule variants change the house edge more than most players expect.
- Live dealer rooms — streamed tables with real croupiers, usually contributing little or nothing towards wagering requirements.
- Mobile play — browser-based at most offshore sites; we can tell you what a lobby looks like on a phone, not how fast it loads on your handset.
- Software providers — useful as a sanity check, since studio names are verifiable where game counts are not.
The sportsbook side of these operators
Several casinos we cover also run a sportsbook, and readers often email about it separately. The core differences from the casino: pre-match and in-play markets, accumulators and bet builders, cash-out on selected bets, and esports alongside traditional sport. Sports free bets carry their own conditions — minimum qualifying odds, typically around 1.50 to 2.00 in decimal terms, and stake-not-returned settlement. Ask us about shared wallets too: where casino and sportsbook draw on one balance, casino bonus funds are often blocked from sports bets, and that catches people out.
Regulation, eligibility and where complaints go
You must be 18 or over to gamble. Casinos that accept British customers from outside the UK licensing regime are not authorised by the UK Gambling Commission, and accepting UK players is not the same thing as being permitted to serve them. The practical consequences are worth understanding before you contact anyone: GAMSTOP self-exclusion does not reach these sites, UKGC deposit-limit and complaints protections do not apply, and disputes are handled under the operator's own licence — commonly an overseas regulator such as Curaçao — with whatever alternative dispute resolution that licence provides. Check the licensing footer and ownership details on the casino's own site; where we cannot confirm a licence, we say so rather than imply one.
If you registered with GAMSTOP, that exclusion runs for the period you chose and cannot be lifted early. Blocking software on your devices and bank-level gambling blocks close the gap that offshore sites leave open.
Support, if gambling has stopped being fun
Please tell us in your message if that is why you are writing, and we will reply with support information rather than casino content. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. Gamblers Anonymous holds meetings across the UK. Nothing on this site should be read as a way to make money or to recover losses.
Corrections, partnerships and press
Use the same inbox for all three and put the subject in the first line. Corrections are handled by the editorial team under Belinda Holt and amended pages carry an updated check date. Commercial proposals are reviewed separately from editorial, and we will say no to anything conditioned on placement or a rating. Press enquiries get a named response.
Before you write
If your question is "which of these should I use", the honest answer is that we cannot choose for you and no casino is risk-free. Compare on the things that decide the outcome — wagering multiple, maximum bonus bet, cashout cap, account currency, withdrawal limit and licence — rather than on the size of the headline number. Read the terms on the operator's own site, then email us with the specific clause you cannot make sense of. That is the question we are best placed to answer.